A few jobs ago, I was helping someone with a small tech issue, standing over their shoulder at their computer. The screen was unbelievably dark; I’m not exaggerating when I say it looked to be near 0% brightness.
For all I knew, this person had some vision sensitivity or just a basic personal preference that caused them to set it like this, but just in case, I cautiously asked, “By the way, I noticed your screen seems dark; do you prefer it like that, or would you like it to be brighter?”
“I guess it is kind of dark,” they said. I tried some of the buttons on the side of the monitor and found that it had been set to like 5 or 10% brightness. I turned it up to 50% or whatever and they were shocked at how much more easily they were able to see things on it.
It had just never occurred to them that it could be better.Continue reading “People expect technology to suck”