Tag: UX

People expect technology to suck

A few jobs ago, I was helping someone with a small tech issue, standing over their shoulder at their computer. The screen was unbelievably dark; I’m not exaggerating when I say it looked to be near 0% brightness.

For all I knew, this person had some vision sensitivity or just a basic personal preference that caused them to set it like this, but just in case, I cautiously asked, “By the way, I noticed your screen seems dark; do you prefer it like that, or would you like it to be brighter?”

I guess it is kind of dark,” they said. I tried some of the buttons on the side of the monitor and found that it had been set to like 5 or 10% brightness. I turned it up to 50% or whatever and they were shocked at how much more easily they were able to see things on it.

It had just never occurred to them that it could be better.

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